Responsible for governance, implementation of the organization’s vision, mission, and value. To be responsible for the day-today functioning of the Centers. 1. P&L Ownership 2. Lead Management · To ensure leads are attended to within 15 mins of receiving, · Minimum of 25% conversion of leads 3. Customer Experience · Ensuring a warm comfortable experience for all patients and family members · To come up with an innovative idea to improve customer experience 4. Contract Management · Ensure all licenses are up to date 5. Doctor Relations · To liaise with doctors · To oversee monthly doctor pay-out 6. Food & Beverage